Shipping policy

Thank you for shopping with us. We are committed to delivering your order accurately, in good condition, and on time.

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
• During peak seasons, promotions, or holidays, processing times may be slightly longer.
• Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note that delivery times are estimates and are not guaranteed.

Domestic Shipping

Delivery delays may occasionally occur due to weather conditions, carrier issues, or other unforeseen circumstances beyond our control.

International Shipping

We offer international shipping to selected countries.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in the product or shipping price.

International delivery times may vary depending on customs processing and destination country.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error, contact us immediately atshopregalemporia@gmail.com before your order is processed.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the delivery date.

While we will assist in working with the shipping carrier, we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

Delayed Shipments

We are not liable for shipping delays caused by:

• Weather conditions
• Carrier disruptions
• Customs clearance procedures
• Public holidays
• Natural disasters or unforeseen events

Shipping Restrictions

Certain products may have shipping restrictions based on local regulations or carrier limitations. We reserve the right to cancel orders that cannot be fulfilled due to shipping restrictions.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: shopregalemporia@gmail.com